Refund Policy

Welcome to QARTHOLIVEX's Refund Policy. We understand that sometimes things don't go as planned, and we are here to assist you in the refund process. Please review our policy below for complete details.

Eligibility for Refunds

• To be eligible for a refund, your purchase must have occurred within the last 30 days.
• The product must be in the same condition that you received it, unused, and in its original packaging.
• Proof of purchase is required to complete your refund request.

Non-refundable Items

Certain items are non-refundable, including:

1. Gift cards
2. Downloadable software products
3. Perishable goods such as food or flowers

Refund Process

To initiate a refund, please contact our support team at [email protected]. Provide your order number and details about the product you wish to return.

Once your request is approved, you will receive a return authorization and further instructions. Please allow up to 7 business days for your refund to be processed once the returned item is received.

Exchanges

If you need to exchange an item, please follow the same procedure as the refund process. Indicate that you wish to exchange the item and provide details of the replacement you desire.

Contact Us

If you have any questions about our refund policy, please reach out to us at any time via [email protected]. Our team is here to help you ensure a satisfactory shopping experience with QARTHOLIVEX.